Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at voodoodollpodcast@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at voodoodollpodcast@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at voodoodollpodcast@gmail.com.

Thank you for shopping with VOODOO DOLL TV SHOP!
We appreciate your purchase and aim to ensure every customer is satisfied with their experience. Please review our refund policy below:

1. Eligibility for Refunds

Refunds are available under the following conditions:

Defective or Damaged Items: If you received a damaged or defective product, you are eligible for a full refund or an exchange.
Incorrect Orders: If we’ve sent the wrong product, you may request a full refund or replacement.
Change of Mind (Online Orders): We accept returns for most products if the item is unopened and in original condition within 14 days of purchase.

2. Non-Refundable Items

The following items are non-refundable:

Custom or personalized products
Sale or clearance items
Gift cards or downloadable products

3. How to Request a Refund

To request a refund or exchange, please contact our customer support team at voodoodollpodcast@gmail.com/Voodoo Doll TV with the following details:

Your order number
A brief description of the issue
Photos (if applicable)

Once your request is received, we will review it and process the refund or exchange promptly.

4. Refund Process

Credit/Debit Card Purchases: Refunds will be processed to the original payment method within 5-10 business days.
Cash/Check Purchases: Refunds will be issued via check or store credit.