Shipping policy

Shipping Policy

Thank you for shopping at VOODOO DOLL TV SHOP! We aim to get your order to you as quickly and safely as possible. Please review our shipping policy below for all the details you need to know.

1. Order Processing Time

All orders are processed and shipped within 1-3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.
Please note: During peak seasons (e.g., holidays or sales events), processing times may be slightly longer.

2. Shipping Methods and Delivery Times

We offer several shipping options for both domestic and international orders. Estimated delivery times are based on the shipping method chosen and may vary depending on your location.

Domestic Shipping:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: next business day
International Shipping:
- Standard International Shipping: 7-21 business days
- Expedited International Shipping: 5-10 business days

Please note: Delivery times are estimates and may be affected by weather, customs processing, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
We offer free shipping on orders over $100 for domestic orders.
International shipping fees will vary depending on the destination country and chosen shipping method.

4. Shipping Restrictions

We currently ship to USA/EU. If your country is not listed, we are unable to process international orders at this time.
We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the courier's website.

Please allow up to 24 hours for tracking information to update after your package has been shipped.

6. Shipping Delays

While we do our best to ensure timely delivery, shipping delays can occur due to unforeseen circumstances, such as:

Weather conditions
Carrier delays
Customs delays (for international orders)

If your order has not arrived within the estimated delivery time, please contact our customer support team at voodoodollpodcast@gmail.com. We will assist in tracking down your package and resolving any issues.

7. Lost or Damaged Shipments

Lost Packages: If your package is marked as "delivered" but you have not received it, please contact the carrier to open an investigation. We are not responsible for lost or stolen packages once they have been marked as delivered.
Damaged Items: If your order arrives damaged, please contact us within 3-5 buisness days of receiving your order, and we will assist with a return or exchange. Please include photos of the damaged items and packaging for our reference.

8. Customs, Duties, and Taxes (For International Orders)

International customers may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.
Customs policies and import duties vary widely by country, so we recommend contacting your local customs office for more information on what charges may apply.

9. Address Changes

Please ensure your shipping address is correct before placing your order. We are unable to change the shipping address once an order has been processed or shipped. If there is an error with your shipping address, please contact us immediately at [Customer Support Email].

10. Shipping Policy Updates

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

If you have any further questions, please don’t hesitate to reach out to us. We are here to help!